Return Policy

Refund and Cancellation Policy

Right to refuse or cancel order(s):

SPRAY DIGITAL reserves the right to refuse/cancel any order.

SPRAY DIGITAL at its sole discretion may cancel any order(s): 

  1. If it suspects a fraudulent transaction, or 
  2. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
  3. For any reason outside the control of SPRAY DIGITAL including causes for delivery related logistical difficulties. 

Refund/cancellation policies applicable in the following conditions:

  1. In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded 
  2. In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online by writing to [email protected]. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once Non-Delivery Report (NDR) receives and the originally ordered item is back and intact from the courier
  3. However, the order once delivered cannot be cancelled in any case 
  4. In case of failed transactions, or double realization of account for the same order, the total deducted amount will be refunded
  5. In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited 
  6. SPRAY DIGITAL offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyer’s card/account 
  7. In case of part cancellations, the amount refunded will be corresponding to the part cancellation 

Exceptions:

The following items/services cannot be returned or exchanged:

  • Marketing services availed
  • Consultancy services availed
  • Training services availed
  • Any customised version of digital product created for the customer

For defective or damaged physical products received, please contact us at [email protected] to arrange a refund or exchange.

Please Note:

  • Only physical goods (not services or digital products) will be eligible for return
  • Sale items (or discounted items) are FINAL SALE and cannot be returned
  • Customers need to communicate to the company about return of the product through email to [email protected] and are advised not to accept delivery
  • Item must be in good and salable condition with original packaging and copy of valid proof of purchase to avail refund/replacement/credit
  • Maximum liability of the company lies strictly to the refund of the product cost
  • Decision on accepting return of sold items lies entirely with SPRAY DIGITAL

Questions:

If you have any questions concerning our return policy, please contact us at: [email protected]

Updated on: 18 July 2022